LASIK FAQ | General FAQ | Optical & Contact Lens FAQ



Am I a candidate for LASIK?

Dr. Crane is conservative and will not recommend or perform surgery if it is not the right fit for his patient. Everyone’s eyesight is unique and Dr. Crane recognizes that LASIK may not be right for you. However, Dr. Crane will be able to suggest other treatments and surgeries that fit your individual needs.

Is LASIK surgery the right choice for me?

Do you find yourself being frustrated and inconvenienced by contact lenses or glasses? Are your glasses or contacts getting in the way of your outdoor activities? Would you like to wake up in the middle of the night and be able to read the alarm clock? Then LASIK may be the right option for you.We take LASIK surgery very seriously and have stringent screening protocols. Every eye is unique and not everyone is a candidate for LASIK surgery. Realistic expectation, healthy eyes, informed decisions and an experience surgeon are the keys to a successful laser refractive surgery. Please come in for our free consultation to see if LASIK is the right option for you.

Why should I choose Crane Eye Care for my LASIK surgery?

Crane Eye Care’s advantage is that we offer many types of vision correction technologies. Although LASIK is a great option for many of our patients, some people require different treatment options. If you go to a LASIK center, then LASIK may be the only treatment offered to you when other technologies my be a better solution. If you would like to learn more about laser vision correction procedures ( LASIK, LASEK or PRK) we recommend you make an appointment for a consultation for more information.

Why do I have to come in for a LASIK consultation?

You must have a eligibility exam to determine if the procedure is appropriate for your individual case. Dr. Crane will ask questions about your medical history, give you a thorough eye exam and talk to you about benefits, risks, available options and preparation and recovery associated with the surgery.

Will Dr. Crane see me for the LASIK consultation or will I see another doctor?

You will be examined by Dr. Crane for your consultation, not by a technician or other eye care provider. Dr. Crane is the LASIK surgeon and by having him personally examine you will insure that you get the best LASIK surgery results.

How much does LASIK cost?

LASIK is considered an elective procedure, and most insurance plans do not cover the procedure. We are pleased to offer a 0% interest payment option through CareCredit.

Is LASIK covered by insurance?

We recommend checking with your insurance company to find out if your insurance policy has any benefit, but LASIK is considered an elective procedure and it typically not covered.

How long does the actual LASIK procedure last?

Up to four or five minutes may be spent on each eye, with the actual time of laser use being less than one minute.

Are there risks?

With any surgical procedure there is a chance of complications. Dr. Crane’s complication rate is below the national average and his patient’s success rates for reaching their optimal vision is more than 98%.

Does the LASIK surgery hurt?

No. Dr. Crane will use anesthetic eye drops that make the procedure painless. You may experience a sensation of pressure during a portion of the procedure. You may feel some discomfort for a few days following the procedure, but we do everything to make the process as painless and comfortable as possible. You will be able to discuss this with Dr. Crane during your consultation and since he has personally had the LASIK surgery himself he will be able to share his experience with you.

How safe is LASIK?

As with any form of surgery, LASIK does carry with it some risks. It is important that you and Dr. Crane discuss all of your options for vision correction. Dr. Crane is the most experience eye surgeon on Kauai and has even performed LASIK on his own daughter. Set up an appointment for a free consultation so that Dr. Crane can determine if you are a LASIK candidate and that you both agree LASIK is the right fit for you. The choice is yours.

Will Dr. Crane be available to see me for every appointment?

Dr. Crane is diligent and caring and has even been known to call patients at home on the weekends. Dr. Crane, like most good surgeons, only have a certain amount of time to spend with his patients when routine procedures are involved. Crane Eye Care has a friendly, competent staff to assist you with all of your eye care needs.


What is the difference between an Optometrist and an Ophthalmologist?

An Optometrists is a doctor that perform eye exams, screen vision to detect eye diseases and prescribe and dispense corrective lenses.An Ophthalmologist is a medical doctor that specializes in eye and vision care. Ophthalmologists are specially trained to provide the full spectrum of eye care, from prescribing glasses and contact lenses to complex and delicate eye surgery.

Should I see an Optometrist or an Ophthalmologist?

Let us decide for you. Because Crane Eye Care has both types of doctors we can help no matter what service you require.

What if I have an appointment with the Optometrist, but need to see the Ophthalmologist?

If more serious eye health condition is found by our optometrist, then they will refer you to our ophthalmologist for a more detailed examination or ongoing treatment. If it is an issue that is in need of urgent care we will make sure it is addressed right away. Your eye health is our number one priority. 

I’ve noticed my vision isn’t as clear as it used to be. Should I schedule an appointment or should I just wait to see if it gets worse?

Diseases and conditions of the eye can often be treated successfully if caught early. It is important to consult an eye doctor if you notice a change in your vision or anything unusual. We recommend making an appointment. Talk to our trained office staff about the issues you are having so we can determine if you need to see our optometrist or our ophthalmologist. 

I consider myself to have perfect vision so why would I want to see an eye doctor?

In many cases, eye diseases have no symptoms until they have developed into a serious problem. At Crane Eye Care we recommend that you schedule regular eye exams to make sure that your eye care health is at its best.

How often should a person get an eye exam?

To have healthy eyes it is necessary to see an optometrist or ophthalmologist regularly. Babies should have their eyes checked at six months to screen for eye diseases by their pediatrician. Keiki should have their vision checked beginning at age 3 every one to two years, unless a pediatrician recommends otherwise. Young adults, ages 20-39, who wear corrective lenses or eyeglasses must see their optometrist every year to keep their prescriptions current. Young adults who don’t require corrective lenses can visit an optometrist every two to three years. Adults over the age 40 should have an exam to screen for age-related eye diseases. This base-line screening will allow your optometrist to determine the frequency of your eye exams. Adults over the age of 60 should have annual eye exams. If you are experiencing vision or eye problems you should make an appointment to see an eye doctor right away.

Do I need to bring anything to your office for my first visit?

For our new patients we suggest coming in early to fill out your patient information form and to allow us to get your insurance information. If you prefer to fill your patient information form ahead of time you can simply download this form, print it out and fill it out at your convenience before arriving for your appointment. DO NOT email your patient information form to us, just bring it with you on your visit.We also ask that for your first visit that you bring your old glasses, even if they are broken or unsatisfactory.Please bring in a list of medications you are taking as this helps us to coordinate your ophthalmic care with your general medical care.During your initial complete exam and occasionally thereafter, your pupils may be dilated. Please bring sunglasses, and although many people can drive after dilation, we encourage you to bring a driver for your home trip.

What types of payments and insurances do you accept?

For your convenience, we accept cash, personal checks, money orders and major credit cards. Payment is expected at the time services are performed. When more extensive care is necessary, financial arrangements can be made with our office.As a service to our patients, our practice accepts most vision care insurance programs, including: Medicare assignment, HMSA, Blue Cross/Blue Shield, Federal Employee Plan, HMA, HMAA, Kaiser, Quest, Tricare, UHA, UHC, VA and VSP.We also accept non-managed care, indemnity (traditional) and PPO out-of-network. We are not part of any managed care network.Our accounting staff will prepare all the necessary forms for your vision care benefits. However, we remind you that your specific policy is an agreement between you and your insurance company. Please keep in mind that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated. Our staff will gladly submit a pre-treatment estimate to your insurance company so that you will know what your benefits will be.The fees charged for services rendered to those who are insured are the usual and customary fees charged to all our patients for similar services. Your policy may base its allowances on a fixed fee schedule, which may or may not coincide with our usual fees. You should be aware that different insurance companies vary greatly in the types of coverage available. Also, some companies take care of claims promptly while others delay payment for several months.Financing:  CareCredit for VisionWe’re pleased to offer our patients the CareCredit® card, North America’s leading patient payment program. CareCredit is the exclusive credit card for healthcare services. You’ll get low monthly payment plans for healthcare procedures not commonly covered by insurance, including LASIK. We also offer 0% interest payment options through CareCredit.Learn more by clicking here or contacting our office. Ready to apply? Apply online for your CareCredit card today. 


What is the difference between ordering my eye glasses online verses through Crane Eye Care?

Ordering glasses through Crane Eye Care ensures that you are getting the best quality frames and lenses possible. When you choose to order your glasses online, you never know what steps are being skipped or whether or not you are truly getting the safe, quality lenses that you are promised. Also, at Crane Eye Care’s Optical Department you can hold the eyewear in your hand to feel how heavy the frame is, how sturdy the hinges are, the true color of the frame material. You can try on the frame to check the fit and see most importantly see how comfortable they will be.

What are the advantages to ordering my glasses with Crane Eye Care?

Our number one priority is your eyesight. Ordering your glasses through our optical department is convenient, but our friendly and helpful staff will walk you through the process of choosing the best frame shape, size and style that compliments your face, while suggesting the best options for your lenses to fit your lifestyle.

What are the advantages to buying my contact lenses from Crane Eye Care?

Crane Eye Care’s optical department offers contact lenses to make your life easier. If you need to order contact lenses, our system allows us to order custom lenses with a rapid turnaround time. Plus, we offer a multitude of specialty lenses. Unfortunately we can’t compete with the large corporation’s purchasing power which allows them to undercut our prices, but if you compare prices we think you will be surprised. You’ll find our contact lenses only cost a little bit more than online and big box store’s pricing. The bottom line is that no matter if you choose to purchase your lenses through Crane Eye Care or have your prescription filled elsewhere, we are here for YOU and to make sure you see clearly.